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Most common questions
What subscription options for news and information are offered?
- Check out the latest The Evening Sun subscription offerings at offers.eveningsun.com/specialoffer.
What should I do if I’m having trouble signing in to my account?
- If you purchased your subscription online, you set an email address and password when you completed your purchase. If you no longer remember the password, try clicking on the “Forgot password” link on the sign in page to trigger an email with a link to reset your password.
- If you no longer have access to the email address you used when you set up the account, please call Customer Service at 1-888-256-0125 and one of our representatives will be happy to help. Hours of operation are Monday - Friday, 8:00am - 7:00pm local time; Saturday and Sunday, 7:00am - 11:00am (local time).
If I’m a subscriber and have not yet activated my digital access, how do I access content online and through digital devices?
- If you have not set up your digital access, go to www.eveningsun.com/activate. From there, you’ll be able to create a digital account and link it to your subscription. If you think you’ve done this previously, try clicking the “Forgot password” link to trigger an email with a link to reset your password.
Is there any way to access your content if I'm not a subscriber?
- Non-subscribers will have access to limited content. Our online site's home page, section fronts and advertising products will remain accessible to anyone, even without a subscription. Some content is designated for subscribers only. We will continue to sell single copy print editions of the newspaper at retail outlets.
How do I pause my newspaper delivery for vacation?
- As a The Evening Sun subscriber, you can schedule temporary holds by visiting account.eveningsun.com/delivery-temporary-stop/, clicking the chat button below or calling Customer Service at 1-888-256-0125 and saying, “temporary hold.” A temporary hold can be set up for up to 30 days through our automated system.
How do I link a subscription purchased through an app store?
If you purchased a subscription through an app store you will need to link your app purchase in order to have full access to our desktop and mobile website, in addition to our app. If you do not link your subscription you will not be able to access unlimited stories, subscriber-only content, and the e-Edition on our desktop and mobile website and e-Edition app.
To link your subscription, please follow the directions below:
iOS- Open our app that you purchased a subscription for,
- Click on the settings (gear) icon in the top right corner of the screen,
- Click "Create Account" and follow the instructions to make a profile.
- Open our app that you purchased a subscription for,
- Click on the settings (gear) icon in the top right corner of the screen,
- Click "Create Account" and follow the instructions to make a profile.
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How can I cancel my subscription?
- While we are disappointed to hear you want to cancel, our team is available to assist by calling Customer Service at
and saying, "discontinue delivery."
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What if I don’t receive my paper?
- We sincerely apologize for the inconvenience. Sometimes there are unexpected delays due to production problems or adverse weather conditions. We continually strive for excellence and regret any time we let you down. If you did not receive your newspaper, please report a delivery issue by visiting account.eveningsun.com/delivery-issue/, clicking the chat link below, or calling Customer Service at 1-888-256-0125 and saying "delivery issue."
How can I order a back issue of the newspaper?
- Visit www.eveningsun.com/archives to search and order copies of the newspaper.
What is EZ Pay?
- Our EZ Pay automatic payment program offers the convenience and security of renewing your subscription by automatic deductions from a credit card. Existing subscribers can sign up for EZ Pay by visiting account.eveningsun.com/auto-pay/ or calling Customer Service at 1-888-256-0125. Watch this instructional video to learn more about EZ Pay.
Can I make a one-time online payment?
- You can make a one-time payment by visiting account.eveningsun.com/pay/ or calling Customer Service at 1-888-256-0125.
How do I update my credit card or payment information?
- Subscribers can update their payment method online by visiting account.eveningsun.com/payment-information/ or by calling Customer Service at 1-888-256-0125.
If I subscribe for a special offer, how much will my subscription cost after my special rate expires?
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How can I sign up for newsletters?
- Visit www.eveningsun.com/newsletters to see available newsletters and sign up.
How can I unsubscribe from your emails and newsletters?
- Visit www.eveningsun.com/newsletters and sign in to your account to unsubscribe from our emails. You can also click the unsubscribe link at the bottom of any The Evening Sun email.
How do I find my e-Edition?
- e-Edition can be found by going to mxvpm加速中心官网 and signing in to your account.
What is a Premium Edition?
- Premium editions come as an additional section of your Sunday home delivery with 12 to 20 full color pages of in-depth coverage of the topics that matter most to our subscribers. These premium editions are of high value and enhance our already great content you read every single day. Premium editions are a part of your subscription that is charged separately.
Why are premium Edition not a part of my monthly subscription rate?
- Just like our Thanksgiving Day Edition, you are receiving premium content that can be seasonal or that is dependent upon news and topics currently trending. While you may receive up to a certain number of editions a year, much is dependent on the investing in resources to produce a high-quality product as important topics come to light. You can depend on us to deliver content you can get nowhere else.
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Hours
Monday - Friday: 8:00am - 7:00pm
Saturday: 7:00am - 11:00am
Sunday and Holidays: 7:00am - 11:00am